Aggravation

It's been hot out. Really hot. Like hot enough to fry an egg on a sidewalk or a commuter train, as the case may be. Hot enough that I just know the trains are going to break down every night. Hot enough that I can plan to get home two hours late every night, and frustrated to tears.

And what is MARC's solution to this problem?

"Spurred by recent service disruptions on MARC trains, the Maryland Transit Administration has extended the hours of its customer call center and implemented other measures in an attempt to answer customer concerns."

Because calling to complain to some operator in India is really going to help me get to day care on time. Yup, one phone call is going to get the a/c running, and the trains back on schedule!
NOT.